Terms of Service
Last updated: February 2022
We are glad to welcome you on the Dentour Website. Access to and use of the Website are subject to acceptance and compliance with these Terms that are applicable to all visitors and users. By using our Website, you agree to be bound by these Terms. Please read this information carefully. If you disagree with these Terms, please stop using the Website.
"Dentour" is the company Meditour IKE, based in Greece that has created and owns the prototype software of the website and has the exclusivity for use and acts as the sole administrator and manager of the website.
"Website" is the website named dentour.gr.
"Dentour" or "platform" is the website where patients search, compare, review information about, select and book an appointment in a Clinic.
"Clinic" is the center of professional medical services for the diagnosis and/or treatment of dental patients.
"Patient" means the visitor to the Dentour’s Website as well as the person that used Dentour in order to be hospitalized in a dental Clinic.
"Service" is every treatment package provided by the Clinics to Patients through the Website.
"Clinic’s Platform" is the online system accessible to every Clinic through the dentour.gr website and through which it is possible to add files, changes, data checks, updates and/or modifications to the information provided (including prices), etc.
2. THE COMPANY
Meditour IKE, is a company based in Greece, with Registration Number 158449301000 and main activity being the provider of dental services bookings. It is the company that created and owns the prototype software of the platform www.dentour.gr.
The website www.dentour.gr is a marketplace in which patients from across the world are able to search, compare, review, select, book and receive the desired treatment in just three clicks.
The information on the Website is provided directly by the Clinics. The website bears no responsibility for the accuracy of the information provided by the Clinics and therefore does not guarantee the quality, safety or legality thereof.
All information about this Website should not be considered and used as a diagnosis. All visitors and users should conduct their own research on Clinics and Services in order to get complete knowledge of the treatments/examinations provided.
The provision of information to users does not create any contractual obligation between the user and Dentour.
3. RIGHTS AND OBLIGATIONS OF CLINICS
3.1 Clinical Information
3.1.1 The Clinical Information provided on the website contains material (including pictures and descriptions) about them, and in particular about surgical procedures, therapies, examinations, as well as prices and their other policies and restrictions. Dentour bears no responsibility whatsoever for the above information and material provided.
3.1.2 Each Clinic that cooperates with the Website is committed to the fact that all the Information introduced is in any case true, accurate and not misleading. Each Clinic can update its data as much as necessary and make changes directly via the Clinic’s Platform when it wishes to do so.
3.2 Booking Procedure.
3.2.1 After the Patient sends an appointment request, the Clinic receives from Dentour a notification concerning the booking request. Dentour is not responsible for the accuracy and completeness of the information provided by the Patient. The Patient however cannot submit the appointment request if they have not provided all the required information for the selected treatment. The Clinic is required to respond within 48 hours to the Patients with detailed information about the treatment plan for the selected treatment as well as the date and time of every needed appointment.
In order for the booking to be finalized by the Clinic, the Patient makes an advance payment. If no agreement is reached between the Patient and the Clinic regarding the date, the booking request is canceled.
3.2.2 In addition to the charges included in the confirmed booking, the Clinic should not charge the Patient any additional costs for the agreed treatment plan. For any additional charges that may arise from the patient's admission and during the dental procedures, the clinic has to inform the patient in good time before they occur and obtain his/her agreed signed opinion. There is no financial obligation of the Clinic to Dentour for these additional charges.
3.2.3 Complaints or requirements regarding the services provided by each Clinic or the special requests of Patients are managed by the particular Clinic without the intervention or mediation of Dentour.
Dentour is not responsible for and disclaims all responsibility for Patient requirements.
Dentour.gr can only work as a link between the Clinic and the Patient and helps the Patient only with communication between the Patient and the Clinic.
3.3 Payment Process
3.3.1 Stage of advance payment by Patient
For the finalization of the appointment booking, the Patient uses a debit/credit card to pay in advance 15% of the total cost that has been agreed on the Website for the selected treatment plan between the Patient and the Clinic, as a prepayment. Once the prepayment has been received by Dentour, an email confirmation will be sent to the Patient with details of the appointment and the relevant receipt.
If the patient cancels the treatment completely, the advance payment is kept and equally distributed between the Clinic and Dentour.
In case that during the admission the Clinic notes medical problem that necessitates the postponement of the medical acts, the Clinic and the Patient plan and agree on the change of the admission date with no other charge of the Patient.
In case that during the admission of the Patient the Clinic notes medical problem that necessitates the cancellation of the scheduled medical acts, the advance payment is kept and equally distributed between the Clinic and Dentour.
For any disagreement between the Patient and the Clinic regarding the final cost of the treatment or the cancellation of the chosen program, Dentour bears no responsibility and the dispute is resolved exclusively between the Clinic and the Patient.
The day the patient leaves the Clinic, the Clinic will issue a medical service invoice, which will include 85% of the value of the treatment service selected, as well as any additional charges that have accrued during the dental procedure for which the Patient was informed and agreed.
3.3.2 Time-limit for Cancellation by the Patient
Patients shall be able to cancel the treatment for up to fourteen (14) calendar days prior to the appointment, and they will be refunded in full.
In the event cancellation occurs less than fourteen (14) calendar days prior to the appointment, the Patient will be charged 100% of the advance payment.
4. RIGHTS AND OBLIGATIONS OF Dentour.
4.1 By this contract, each Clinic has granted Dentour a non-exclusive right of exploitation and license to:
(a) use, communicate and dispose of what has been agreed upon for the details of the Copyright of each Clinic as provided to Dentour by the Clinics and which are necessary for Dentour to exercise its rights and perform its obligations.
(b) make use of and use in any way the Information of any Clinic for the purpose of booking via Dentour.
4.2. Patient data and Patient feedback
4.2.1 Dentour will forward to the selected Clinic the Patient's booking request, the details of which shall include the patient's desired arrival date, type of treatment, name and birthdate, as well as other special requests submitted by the Patient. By the Patient's booking request, it is presumed that the Patient consents, as a data subject, to the processing by Dentour as the party responsible for data processing. Dentour is solely responsible for the processing of the personal data entered by the patient on Dentour’s website and is required to ensure the explicit consent of each patient.
4.2.2 Dentour has the discretion to ask patients who have visited the Clinic to perform an evaluation, rating on the basis of specific pre-determined questions and submit comments on the Clinic's services.
4.2.3 Dentour reserves the right to publish ratings resulting from replies to predefined questions. It commits itself to the non-publication of the comments, however it shall forward them to the relevant Clinic and the relevant dentist in order to inform them. The Clinic recognizes that Dentour is only a distributor (without any obligation to confirm) and not the publisher of these comments.
4.2.4 Dentour bears and disclaims any responsibility and obligation for the content and consequences of any comments or feedback that it shall simply forward to the Clinic and the dentist.
4.2.5 Dentour bears no responsibility for not responding to the Patient's subjective expectations.
4.2.6 Dentour is entitled to promote the services it provides by using the name of the Clinic in the online marketing of its website through existing online platforms such as Google, Facebook, etc.
4.2.7 The order in which the Clinic appears on the Site is determined by Dentour. The order of occurrence is based and influenced by various factors such as the number of bookings and treatments made by the Clinic via Dentour, the patients’ evaluation, the services the clinics provide, and the patients satisfaction.
5. EVALUATION OF CLINICS AND DENTISTS
Patients may evaluate the Clinic and Dentists using the following indicative criteria on a rating scale of 1 to 5:
(a) Equipment, materials (b) Facilities (c) Cleanliness (d) Staff, courtesy, friendliness, intimacy (e) Observance of timetables (f) Treatment
6.1 Dentour will not be liable for any loss or damage including without limitation any loss or damage, or any loss or damage whatsoever arising from loss of profits or data arising out of, or in connection with the use of this website. Dentour is not responsible and does not warranty for any deficiencies or defects of the services.
6.2 We make every effort to ensure the smooth and continuous operation of the Website. However, Dentour is not responsible if the Website is temporarily unavailable due to technical issues beyond our control.
6.3 To the extent permitted by the law, Dentour, its managers and employees, assume no responsibility for any direct or indirect loss or damage, whether intended or not, including any indirect, consequential special or consequential damages resulting from the use of the Website or any information contained therein.
6.4 In so far as the legislation permits, Dentour and its managers and employees do not assume any responsibility for, promise, guarantee, expressly or tacitly the services, operation, safety of the Clinics on this Website. Dentour, its managers and employees bear no responsibility for any negligence by either the Clinic or their doctors. Users should be aware that the selection of a Clinic for treatment is made at their own risk.